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October Tourism Council WA Workshops

Tourism Council WA is delivering a range of its industry relevant workshops in Busselton this October. These workshops are regularly updated to ensure they deliver the latest information and insights relevant to your business. Upcoming workshops are:

October Workshops

Tourism Boost  17th October 2017

Venue TBC – Busselton

This workshop is designed as an introduction and refresher course on the tourism industry and will give you a competitive edge in the growing marketplace.

Use Tourism Boost to help you:

  • Increase visitation to your business
  • Understand the tourism industry
  • Identify what tourism structures can help sell your product/service
  • Understand commissions and how to implement them in your business
  • Effectively participate in the tourism industry
  • Best promote your business

Customer Service Way 17th October 2017

Venue TBC – Busselton

Revolutionising customer service in WA’s tourism towns and precincts, improve your revenue, repeat business and word of mouth marketing through customer service and selling skills.

The Customer Service WAy will cover:

  • Upselling product and sales technique
  • Service excellence (body language, attitude, communication)
  • Understanding the customer needs
  • Brand awareness and promoting local product
  • Complaint handling and telephone techniques

China Ready  18th October 2017

Venue TBC – Busselton

Get your business ready to service the growing Chinese market and get one step closer to becoming China Ready & Accredited® You will also have the opportunity to complete a free assessment to achieve China Ready & Accredited® Individual Certification – an essential requirement for a business to become China Ready & Accredited®.

Topics covered in the workshop include:

  • Cross cultural training for managers and service staff;
  • Language, culture, history, traditions, taboos;
  • Meeting, greeting & serving;
  • Accommodation expectations
  • F&B & tourism services

To find out more information on more tourism workshops in the area or register for a workshop, click the button below.