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Frequently Asked Questions

Below are some questions & answers that may help to solve an issue that you have encountered.  If you have any questions that this guide hasn’t answered for you, please do not hesitate to contact the Membership team on (08) 9780 5959 or via [email protected].

Online Distribution, Bookeasy and Channel Managers


  • I use a channel manager, do I need to update in the console?  Will the information in my channel manager be used?

The information in your channel manager will be used to inform visitors of your rates and availability.  All other information in your listing will be supplied and maintained through the MRBTA Member Console.

  • Do I still need to use Bookeasy?

Only if you have bookable product (e.g rooms/tours) in Bookeasy.  You will need to ensure the rates. availability and the information listed in the ‘Working With Bookeasy’ section above is up to date.

Updating Your Listing


  • Why was my update declined?

MRBTA is committed to providing the best user experience for visitors to  This means we are providing members with recommendations for their listing to ensure quality and consistency across  You can find out more about these recommendations in the Style Guide.

  • Why is my listing locked?

Your listing is locked after you have pressed ‘Publish’.  This is because it is ‘Pending’ with the Membership team for review and ensures no errors with multiple versions being sent through. We aim to publish updates as soon as possible and are in the office reviewing updates from Monday – Friday. If you selected ‘Publish’ in error or would like to make any other changes, you can contact the Membership team to have your listing unlocked.

  • I have published the update my changes aren’t showing?

It is possible that you may not have saved the changes using the button at the bottom of the section before pressing ‘Publish’ at the top.  Pressing ‘Save’ at the bottom of the page will save the changes and once all sections are up-to-date you can ‘Publish’ your changes.  Pressing ‘Preview’ will allow you to see if your changes have saved.

Google Business and Your Listing


  • The hours / address on my listing are incorrect. 

Most listings are linked to a Google Business account.  This means that the hours and address on your listing will pull through from there.  If there are any issues, please check your Google Business account and if those are correct, please contact the Membership team for further troubleshooting.

Need Help?

Please do not hesitate to contact the Membership team on (08) 9780 5959 or at [email protected].

We are here to help you with any questions or issues and are always happy to receive your feedback.