Visitor Services Consultants (Part-Time)
Busselton/Dunsborough and Margaret River Visitor Centres

About the Role

The Visitor Services Consultant works in the visitor centre providing face-to-face assistance, as well as working in the Central Reservations office answering visitor queries via email, phone, webchat and social media platforms.

They will be responsible for the following key areas:

  • Response to visitor enquiries in a timely manner
  • Presentation, inventory management and cleanliness of visitor centres
  • Assistance with holiday planning, quotes and bookings
  • Facilitation of daily reconciliations and office administration
  • Coordination and participation in training schedules & knowledgebase updates
  • Support and demonstration of MRBTA’s values and professional standards and adherence to policies and procedures

Positions Available 

  • 1x vacancy based at the Margaret River Visitor Centre – 38-40 hours per fortnight (around 5 shifts)
  • 1x vacancy based at the Margaret River Visitor Centre specialising in Central Reservations – 60-68 hours per fortnight (around 8-9 shifts)
  • 2x vacancies based at the Busselton & Dunsborough Visitors Centres – 45-55 hours per fortnight (around 5-7 shifts)

Skills and Experience 

To be successful in this role you must possess:

  • Outstanding customer service and resolution skills
  • Local knowledge and passion for the Margaret River Region (from Busselton to Augusta)
  • Strong written and oral communication skills and the ability to tailor information to suit different audiences, cultures and information platforms
  • Knowledge of Microsoft Office Suite, CRM systems, content management systems and reservation systems (desirable).
  • The ability to work autonomously and with team members to achieve outcomes

The successful applicant will

  • Be able to commit to the allocated number of shifts per fortnight on a permanent part-time basis including weekends and holidays, with consideration for further opportunity to the right candidate
  • Be able to work from the relevant Visitor Centre locations with reliable transport and ‘C’ class license
  • Enjoy great industry benefits as well as a remuneration package, above award
  • Participate in industry networking events, workshops and training, including the Association’s familiarisation program, some which may be outside of normal hours
  • Possess a keen sense of adventure – we provide abundant opportunity to experience many of the region’s incredible experiences first-hand as part of your ongoing training

How to apply

Please email apply via Seek:

Click here to apply for the position based at Margaret River Centre

Click here to apply for the positions based at Busselton & Dunsborough Visitor Centre

Tour Guides:
– Ngilgi Cave & Cape Naturaliste Lighthouse
– Mammoth, Lake & Jewel Cave and Cape Leeuwin Lighthouse

About the Role

This is more than just another job. It is an opportunity to work with a passionate and dedicated team of guides in some very special environments in this beautiful region. If you are the right person and successful in your application, you will remember your time as a Cave & Lighthouse Guide as the best job you ever had.

Cave & Lighthouse Guides undertake guided tours, take responsibility for the wellbeing of visitors, sell retail merchandise, ensure the cleanliness of the site, and most important of all, they provide superb customer service and an unforgettable experience to our visitors.

Guides are responsible for the following key areas:

  • Guiding visitors safely through our sites
  • Informing, educating, and entertaining our visitors
  • Taking pride in the quality, cleanliness and presentation of every aspect of our caves & lighthouses
  • Providing our visitors with well-presented retail merchandise to enhance their experience of the site and region
  • Support and demonstration of MRBTA’s values and professional standards and adherence to policies and procedures

Skills and Experience 

To be successful in this role you must possess:

  • Outstanding communication and people management skills to engage, manage and entertain groups of visitors of different ages, backgrounds, interests and language
  • Enthusiasm, a positive attitude, and strong customer service skills
  • A good knowledge of, or interest in, the geology, geography, history, and environment of this region
  • The ability to act calmly and effectively when under pressure and when facing unexpected incidents
  • The proven ability to follow procedures and understand the importance of safety
  • Ability to work independently and as a constructive team member
  • IT skills sufficient to operate a point of sale, complete online forms, and access web-based information

The Successful Applicant will

  • Be available to work 4 to 8 shifts per fortnight, which will include weekends
  • Be guaranteed work throughout the year
  • Be able to work additional shifts during school holidays and public holidays
  • Have reliable transport, a ‘C’ class license and willingness to be rostered to work shifts at either:
    • Ngilgi Cave and Cape Naturaliste Lighthouse
      or
    • Lake, Mammoth & Jewel Caves and Cape Leeuwin Lighthouse
  • Enjoy the benefits of working for an organisation that values its staff, pays above award rates, and has a positive ethos
  • Work with an amazing group of colleagues in the most wonderful sites in our region

How to Apply

Please submit your CV and cover letter via Seek explaining how you are the person described above.