Visitor Services Consultants (Part-Time)
Busselton/Dunsborough and Margaret River Visitor Centres

About the Role

The Visitor Services Consultant works in the visitor centre providing face-to-face assistance, as well as working in the Central Reservations office answering visitor queries via email, phone, webchat and social media platforms.

They will be responsible for the following key areas:

  • Response to visitor enquiries in a timely manner
  • Presentation, inventory management and cleanliness of visitor centres
  • Assistance with holiday planning, quotes and bookings
  • Facilitation of daily reconciliations and office administration
  • Coordination and participation in training schedules & knowledgebase updates
  • Support and demonstration of MRBTA’s values and professional standards and adherence to policies and procedures

Positions Available 

  • 1x vacancy based at the Margaret River Visitor Centre – 38-40 hours per fortnight (around 5 shifts)
  • 1x vacancy based at the Margaret River Visitor Centre specialising in Central Reservations – 60-68 hours per fortnight (around 8-9 shifts)
  • 2x vacancies based at the Busselton & Dunsborough Visitors Centres – 45-55 hours per fortnight (around 5-7 shifts)

Skills and Experience 

To be successful in this role you must possess:

  • Outstanding customer service and resolution skills
  • Local knowledge and passion for the Margaret River Region (from Busselton to Augusta)
  • Strong written and oral communication skills and the ability to tailor information to suit different audiences, cultures and information platforms
  • Knowledge of Microsoft Office Suite, CRM systems, content management systems and reservation systems (desirable).
  • The ability to work autonomously and with team members to achieve outcomes

The successful applicant will

  • Be able to commit to the allocated number of shifts per fortnight on a permanent part-time basis including weekends and holidays, with consideration for further opportunity to the right candidate
  • Be able to work from the relevant Visitor Centre locations with reliable transport and ‘C’ class license
  • Enjoy great industry benefits as well as a remuneration package, above award
  • Participate in industry networking events, workshops and training, including the Association’s familiarisation program, some which may be outside of normal hours
  • Possess a keen sense of adventure – we provide abundant opportunity to experience many of the region’s incredible experiences first-hand as part of your ongoing training

How to apply

Please email apply via Seek:

Click here to apply for the position based at Margaret River Centre

Click here to apply for the positions based at Busselton & Dunsborough Visitor Centre

Tour Guides: Ngilgi Cave & Cape Naturaliste Lighthouse

About the Role

This is more than just another job. It is an opportunity to work with a passionate and dedicated team of guides in some very special environments in this beautiful region. If you are the right person and successful in your application, you will remember your time as a Cave & Lighthouse Guide as the best job you ever had.

Cave & Lighthouse Guides undertake guided tours, take responsibility for the wellbeing of visitors, sell retail merchandise, ensure the cleanliness of the site, and most important of all, they provide superb customer service and an unforgettable experience to our visitors.

Guides are responsible for the following key areas:

  • Guiding visitors safely through our sites
  • Informing, educating, and entertaining our visitors
  • Taking pride in the quality, cleanliness and presentation of every aspect of our caves & lighthouses
  • Providing our visitors with well-presented retail merchandise to enhance their experience of the site and region
  • Support and demonstration of MRBTA’s values and professional standards and adherence to policies and procedures

Skills and Experience 

To be successful in this role you must possess:

  • Outstanding communication and people management skills to engage, manage and entertain groups of visitors of different ages, backgrounds, interests and language
  • Enthusiasm, a positive attitude, and strong customer service skills
  • A good knowledge of, or interest in, the geology, geography, history, and environment of this region
  • The ability to act calmly and effectively when under pressure and when facing unexpected incidents
  • The proven ability to follow procedures and understand the importance of safety
  • Ability to work independently and as a constructive team member
  • IT skills sufficient to operate a point of sale, complete online forms, and access web-based information

The Successful Applicant will

  • Be available to work 4 to 8 shifts per fortnight, which will include weekends
  • Be guaranteed work throughout the year
  • Be able to work additional shifts during school holidays and public holidays
  • Have reliable transport, a ‘C’ class license and willingness to be rostered to work shifts at Ngilgi Cave and Cape Naturaliste Lighthouse
  • Enjoy the benefits of working for an organisation that values its staff, pays above award rates, and has a positive ethos
  • Work with an amazing group of colleagues in the most wonderful sites in our region

How to Apply

Please contact Site Manager Tod Kearns via tod.kearns@margaretriver.com with your CV and cover letter explaining why you are a good fit for this role.

Digital Marketing Mentor

About the Role

This new role will increase the digital marketing capability of tourism businesses in the Margaret River Region, in order to assist with the region’s interstate market recovery.

The role is part-time working 2-3 days per week until April 2022, with the possibility for further extension.

The role is based in Margaret River, with regular travel to visit MRBTA member businesses across the region (Busselton to Augusta).

Responsibilities

The Digital Marketing Mentor will be responsible for the following key areas:

  • Meeting with local tourism businesses and reviewing their digital presence.
  • Diagnosing and prioritising business digital marketing needs.
  • Working 1-1 with businesses to assist with the formulation of digital marketing strategy and short to medium-term marketing plans.
  • Mentoring and upskilling businesses to implement digital marketing recommendations.
  • Provide ongoing advice, mentorship and hands-on assistance to ensure that digital marketing plans are implemented.
  • Working with businesses to measure outcomes of digital marketing activity.
  • Reporting on outcomes achieved by each business.

Skills and Experience 

The role requires expertise in:

  • Formulating and executing online marketing strategy and plans for tourism experiences.
  • Consumer branding, point of difference and interaction with interstate target markets.
  • Online editorial: Content calendars, consumer copywriting, organic social media posting
  • Best practice use of photography
  • Mainstream website CMS’s and landing page creation (WordPress, Squarespace, Wix, Shopify etc)
  • Organic SEO and keyword strategy
  • Online user experience and customer journey, e.g. interaction between social media, eDM and website
  • Email marketing software, e.g. Campaign Monitor
  • Building trusting relationships with clients

Desirable experience for the role includes proficiency in:

  • Google Analytics
  • Social media targeting
  • Common eCommerce/booking platforms and matching platforms to business needs
  • Online travel distribution, e.g. via online travel agents

The successful applicant will:

  • Possess 3 years+ experience in digital marketing.
  • Possess experience in the travel industry.
  • Possess experience working directly with business owners and/or have worked directly with clients in a marketing agency environment.
  • Have reliable transport, a ‘C’ class license and willingness to travel throughout the region (Busselton to Augusta) multiple times per week to visit businesses. A travel allowance is provided.
  • Demonstrate unwavering passion and empathy towards working with small businesses.
  • Be driven by the desire to contribute to the resilience and success of the Margaret River Region’s tourism industry as it recovers from the Covid crisis.

How to Apply

Please submit your CV and cover letter via Seek explaining why you are the ideal candidate for the role. Click here to apply

Climbing Experience Specialist

About the Role

Climbing Experience Specialists are responsible for the following key areas:

  • Ensuring customers have a safe and positive climbing experience whilst visiting the park.
  • Assisting and encouraging customers whilst they are completing the course. This is done from the ground and occasionally from the course.
  • Ensuring the correct procedures are being undertaken whilst lowering participants from the course.

About You

The successful candidate will be seeking more than ‘just another job’:

  • You want a fun and energetic work environment where committed people work hard, pull their weight, and get along well with each other.
  • You love seeing people beat their fears and achieve what they never thought was possible.
  • You want robust and proven systems to work with, but also the opportunity to be flexible and innovative – after all, our business is all about people.
  • You love to work in the outdoors during all four seasons.
  • You want to work in a place where you get a real say in how things can be done better or differently – and know that your ideas will not get lost in an inbox.
  • You are seeking a role in which you feel valued and adequately rewarded for your work.

Skills and Experience

If you do like the sound of this and you are excited about the prospect of joining us, please review the following criteria carefully before applying. Only applicants who meet the full criteria will progress to interview.

  • Please only apply if you have a minimum of 12 months roping experience.
  • You must believe that safety of yourself and customers is paramount every minute of every day when you are on shift.
  • You’ll be an outstanding communicator – naturally assertive and confident, yet an open and attentive listener.
  • You’ll be able to express yourself clearly to many different types of people from different walks of life, countries and who might not speak any English.
  • You must have a have a good level of fitness and love working from heights.
  • You will be able to show us that you have an absolute passion for the outdoors and sound knowledge of climbing equipment. We will provide abundant training, but a solid starting point is essential.
  • You will have an innate capacity as a helpful, friendly and respectful liaison to our customers and staff at all times. Our customers are the only reason we exist and in this industry (and very much in this role) we cannot suggest that we are having ‘a bad day’ – even if we are having a bad day.

If, after reading the full criteria, you believe that you are our newest Climbing Experience Specialist, we would love to hear from you.

How to Apply 

Please do not submit your CV. Instead, please telephone Site Manager Dillen Watson on (08) 9780 5995 and leave a message indicating your interest in the role, as well as your contact details. Dillen will respond within 3 working days for an initial discussion on your fit for the position.