Part-Time Ramp/Customer Service Agent

Busselton Margaret River Airport

About the Role 

The Ramp/Customer Service Agent provides Ground Handling services to a variety of Airlines and aircraft types at Busselton Margaret River Airport.

Rostered hours are approximately 10-20+ per week. Aircraft movements are currently scheduled three days per week, with the potential for increased days in the near future.

Duties will include (but are not limited to):

  • Secure aircraft on arrival
  • Load and unloading aircraft
  • Transport baggage to and from the aircraft
  • Operate specialist ground service equipment
  • Inspect and verify passenger documentation and identification
  • Check passengers in and issue boarding passes
  • Process passenger baggage in line with carrier terms and conditions. Collect any fees or charges if applicable

Previous experience is desirable, however is not essential – on-the-job training is provided. The successful applicant should:

  • Display a high level of computer literacy
  • Possess excellent communication skills, both verbally and written
  • Demonstrate good organisational skills
  • Hold a current C Class driver’s licence
  • Be willing to undertake Federal Police clearance checks
  • Be able to follow procedures, work autonomously and meet strict time constraints
  • Be available to work any shifts as rostered according to flight schedules, which might fall on any day of the week (as of November 2021 flights are on Tuesdays, Wednesdays and Thursdays)
  • Display a level of fitness necessary to lift 32kg unassisted
  • Undertake a full pre-employment medical and be willing to be screened for drug and alcohol use as required
  • Understand that safety and security are of the highest priority
  • Be calm and confident whilst working in high pressure situations
  • Demonstrate a high level of initiative and ability to contribute positively to a strong, supportive team ethos
  • Present professionally with a positive approach and attitude
  • Display commitment to representing the values of the Margaret River Busselton Tourism Association and its customer airlines
  • Be COVID-19 vaccinated

How to Apply 

Please apply online via Seek with a CV and cover letter outlining why you would be perfect for this position.

How to apply

Please apply via Seek with a CV and cover letter.

Visitor Services Consultants

Busselton & Dunsborough Visitor Centres/
Margaret River Visitor Centre

About the Role

The Visitor Services Consultant works in the visitor centre providing face-to-face assistance, as well as working in the Central Reservations office answering visitor queries via email, phone, webchat and social media platforms.

They will be responsible for the following key areas:

  • Response to visitor enquiries in a timely manner
  • Presentation, inventory management and cleanliness of visitor centres
  • Assistance with holiday planning, quotes and bookings
  • Facilitation of daily reconciliations and office administration
  • Coordination and participation in training schedules & knowledgebase updates
  • Support and demonstration of MRBTA’s values and professional standards and adherence to policies and procedures

Skills and Experience 

To be successful in this role you must possess:

  • Outstanding customer service and resolution skills
  • Local knowledge and passion for the Margaret River Region (from Busselton to Augusta)
  • Strong written and oral communication skills and the ability to tailor information to suit different audiences, cultures and information platforms
  • Knowledge of Microsoft Office Suite, CRM systems, content management systems and reservation systems (desirable).
  • The ability to work autonomously and with team members to achieve outcomes

The successful applicant will

  • Be able to commit to 45-55 hours per fortnight (5-7 shifts), with the opportunity for more hours for the right candidate
  • Work on a permanent part-time basis, including weekends and holidays
  • Be able to work from a Margaret River Visitor Centre location with reliable transport and ‘C’ class license. Occasional work at Busselton and Dunsborough Visitor Centres may be required as operational requirements arise
  • Enjoy great industry benefits as well as a remuneration package, above award
  • Participate in industry networking events, workshops and training, including the Association’s familiarisation program, some which may be outside of normal hours
  • Possess a keen sense of adventure – we provide abundant opportunity to experience many of the region’s incredible experiences first-hand as part of your ongoing training
  • Be offered a paid Certificate III Tourism Traineeship
  • Be COVID-19 vaccinated

How to apply

Please apply via Seek with a CV and cover letter.

Tour Guides

Lake, Mammoth & Jewel Caves; Cape Leeuwin Lighthouse

 

About the Role

This is more than just another job. It is an opportunity to work with a passionate and dedicated team of guides in some very special environments in this beautiful region. If you are the right person and successful in your application, you will remember your time as a Cave & Lighthouse Guide as the best job you ever had.

Cave & Lighthouse Guides undertake guided tours, take responsibility for the wellbeing of visitors, sell retail merchandise, ensure the cleanliness of the site, and most important of all, they provide superb customer service and an unforgettable experience to our visitors.

Guides are responsible for the following key areas:

  • Guiding visitors safely through our sites
  • Informing, educating, and entertaining our visitors
  • Taking pride in the quality, cleanliness and presentation of every aspect of our caves & lighthouses
  • Providing our visitors with well-presented retail merchandise to enhance their experience of the site and region
  • Support and demonstration of MRBTA’s values and professional standards and adherence to policies and procedures

Skills and Experience 

To be successful in this role you must possess:

  • Outstanding communication and people management skills to engage, manage and entertain groups of visitors of different ages, backgrounds, interests and language
  • Enthusiasm, a positive attitude, and strong customer service skills
  • A good knowledge of, or interest in, the geology, geography, history, and environment of this region
  • The ability to act calmly and effectively when under pressure and when facing unexpected incidents
  • The proven ability to follow procedures and understand the importance of safety
  • Ability to work independently and as a constructive team member
  • IT skills sufficient to operate a point of sale, complete online forms, and access web-based information

The successful applicant will:

  • Be available to work 4 to 8 shifts per fortnight, which will include weekends
  • Be guaranteed work throughout the year
  • Be able to work additional shifts during school holidays and public holidays
  • Have reliable transport, a ‘C’ class license and willingness to be rostered to work shifts at Lake, Mammoth and Jewel Caves and Cape Leeuwin Lighthouse
  • Be offered a paid Certificate III in Tourism (Guiding) Traineeship
  • Enjoy the benefits of working for an organisation that values its staff, pays above award rates, and has a positive ethos
  • Work with an amazing group of colleagues in the most wonderful sites in our region
  • Be COVID-19 vaccinated

How to Apply

Please apply via Seek. Please submit your CV and cover letter explaining how you are the person described above.