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Training and Development

Connections, skills and new perspectives


We love to see our members grow — your expertise, your business, your networks. We offer a range of workshops, member famils and mingles which enable you to connect with the local tourism industry and to upskill.

At the same time, we never stop learning from our members. Show us what matters to you and what makes your business unique.

Browse our upcoming events

Training and Workshops

MRBTA aims to present a range of useful and high quality workshops throughout the year. Topics are chosen to meet the needs of members and to address key themes within the tourism industry.

How to participate: Keep an eye on our newsletters and/or for upcoming workshops and for information on how to register. If you have particular training/development needs in your business, please let the Membership team know. If we can’t deliver the training ourselves, we may know of good organisations that can.

Member Mingles

MRBTA works with members and key industry partners to provide regular Member Mingles. These events provide an opportunity for members to connect with MRBTA staff and other tourism operators in the region.

How to participate: Invitations are shared in our newsletters and you can register to attend via this website. If you would like to express interest in hosting a mingle, please contact the Membership team.

Member Famil Program

The MRBTA Member Familiarisation Program aims to assist you and your staff to recommend other businesses confidently and enthusiastically. It is another great way to connect with local operators and to promote your business. The Program offers four familiarisation tours throughout the year with each focused on towns of the region and their surrounds.

How to participate: Invitations are shared in our newsletters and you can register to host & attend via this website. EOIs will be considered to ensure a diverse mix of tourism offerings. Preference will be given to businesses that can schedule a frontline staff member to attend.

Visitor Servicing Famil Program

Our Visitor Servicing Famil program allows our consultants to better get to know your offering for when they are making recommendations to visitors. A team of visitor centre staff will come to your place of business for a 30-minute site based briefing. We aim to get out and see as many member businesses as possible per year, with famils taking place on average every two months.

How to participate: Please contact our Membership team to register your interest to host.

What type of training would you like to receive? Get in touch with the Membership Team.

Training & Development News

Workshops & Industry Training

MRBTA Experience Development Program

We are delighted to continue our Experience Development Program which enable us to support members seeking to enhance their offerings, expand their customer base and drive long-term success.   Experience providers who have benefited from previous product development programs include:  Providore Margaret River: Providore Ultimate Experience; Forage, Find & Taste The…
Melissa Carmichael
January 12, 2024
Business InsightsMember EventsWorkshops & Industry Training

Workshop Wrap: Mastering LGBTQ+ Inclusive Experiences | Nov 2023

The Mastering LGBTQ+ Inclusive Experiences workshop, held on Tuesday 21st November at Tanah Marah, was a fantastic session led by Charlie Douty, the Founder of Welcome with Pride & Husbands That Travel. Their "Welcome with Pride" accreditation program recognises operators committed to providing genuinely inclusive experiences for LGBTQIA+ visitors. The…
Melissa Carmichael
November 28, 2023
Business InsightsGet InvolvedMember EventsWorkshops & Industry Training

What it’s like to travel Australia today as a LGBTQ+ traveller

About The Author: Charlie Douty, Co-Founder of Husbands That Travel Together with his husband, Charlie has extensively explored Australia, sharing their travels with a 140K-strong Instagram community, @husbands.thattravel. He’s partnered with Hilton Australasia, Destination NSW, and MRBTA to deliver LGBTQIA+ inclusivity workshops. He's recently founded the "Welcome with Pride" accreditation…
November 14, 2023
Industry News & UpdatesSustainable TourismWorkshops & Industry Training

EOIs Open: Strive 4 Sustainability Scorecard Support

Sustainability is an important consideration for the region's industry with increasing awareness of environmental concerns and a growing demand for low-impact travel options.  MRBTA is committed to supporting members to assess and improve their sustainable practices and we are delighted to announce that we have a new initiative available to…
Melissa Carmichael
July 11, 2023
Industry News & UpdatesMember EventsStaff ShortagesWorkshops & Industry Training

Update: PALM Scheme Information Session

SW Labour Solutions presented this information session for members to learn more about: Options for recruiting workers through the Pacific Australia Labour Mobility (PALM) scheme Services provided by SW Labour Solutions including recruitment and worker accommodation. Find a summary of the key takeaways from the session and a recording  below.…
Melissa Carmichael
April 18, 2023
Workshops & Industry Training

EOIs open: 1-1 Interstate Readiness Mentoring

Over the last few years at MRBTA we have increased our focus on helping member businesses to review, improve and create new experience offerings. In partnership with other organisations including Australia's South West (ASW), we have helped over 100 local businesses in their efforts to become 'Airline Ready', and supported…
Jenny Lee
January 12, 2022