Customer service is one of the most important parts of your business and it has a huge impact on your sales, recommendations and inevitably, future success. Customer service impacts brand choice and loyalty for 95% of consumers, and in this competitive tourism market, it’s crucial to offer the best service...
Does your business have a marketing strategy? Lots of small businesses don’t – and they can fall into the trap of doing their marketing on the fly, using ad-hoc tactics and not measuring success. This is not only inefficient, but often also ineffective. A marketing plan is such an important...
This workshop will assist prospective entrants in the 2019 Perth Airport WA Tourism Awards to prepare submissions and gain important information on the awards process. This workshop will include: An explanation of the entire awards process, including the new online submission program; Clarifications on the rules of entry; Key dates;...
